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Let's talk
Tell us a little about what you need. Our friendly team will get back to you within one business day — no pressure, no jargon.
Send us a message
We'll match you with the right support for your goals and your plan.
1300 004 999
Mon–Fri, 8am–6pm (AEST)
info@optimisticds.com.au
We reply within one business day
Melbourne & Victoria-wide
In-home & in the community
Existing participants can reach on-call support any time, day or night.
New to the NDIS?
No plan yet? No problem. We'll help you understand your options and what to do next — for free.
Common questions
Not at all. Whether you already have a plan, you're waiting for one, or you're just exploring your options, we're happy to talk and point you in the right direction.
We support participants across Melbourne and throughout Victoria, both in-home and out in the community.
We aim to respond to every enquiry within one business day — often much sooner.
Yes. Switching is simpler than most people expect, and we'll guide you through every step to make it seamless.